Fanatically Zen

About Fanatically Zen

• What is Fanatically Zen?
• Difference Between Fanatically Zen Plans
• Integrate Multiple Zendesk Instances
• What's Visible in the Zendesk App?
• Where to See Data in Zendesk and CRM
• Fanatically Zen Release Notes

Getting Started

• Install Fanatically Zen
• Install from the Zendesk Marketplace
• Update Fanatically Zen to Latest Version
• Configure Fanatically Zen for Zendesk Chat
• Sync CRM Contacts to Zendesk Users
• Sync Zendesk Tickets, Users and Organizations to CRM

Using Fanatically Zen

• View Zendesk Tickets in CRM
• Add Fanatically Zen Dashlet Within SugarCRM
• Customize the Zendesk App
• Turn Off Contact Syncing From CRM to Zendesk
• Queue a CRM to Zendesk Re-sync
• Disable SugarCRM Zendesk App

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Troubleshooting

• Use Fanatically Zen With a Firewall or VPN
• Fanatically Zen Installation Issues
• Fanatically Zen Dashlet Can't Be Added
• CRM Data Not Displayed in Zendesk App
• Zendesk App Doesn't Appear

Best Practices

• Strategies for Using Zendesk to CRM Syncing
• Customize Zendesk App Title
• Simplify User Support Sign-in Process With Fanatically Zen