Fanatically Zen Release Notes

Ensure you have the best performance by keeping your Fanatically Zen version up to date.  For more information on updating the version you're using, click here. 

There are two versions of Fanatically Zen for SugarCRM users depending on the version of SugarCRM being used. View the notes associated with each based on the version below:

Fanatically Zen for Sugar 12 (and newer)
Fanatically Zen for SugarCRM (for Sugar 11 and older)

Fanatically Zen for Sugar 12 (for Sugar 12 and newer)

Fanatically Zen 25.0.0 - 6/1/2025

• Compatibility with Sugar 25.

Fanatically Zen 3.1.1 - 2/2/2023

• Additional PHP 8.2 updates.

Fanatically Zen 3.0.3 - 11/7/2023

• Updated to include compatibility with PHP 8.2.

Fanatically Zen 3.0.2 - 5/9/2023

• Updated to include compatibility with Sugar 13.0.0.

Fanatically Zen 3.0.0 - 11/23/2022 (For Sugar 12 and newer)

• Updated to ensure compatibility with SugarCRM Cloud.

• Replaced cURL references with ExternalResourceClient.

Fanatically Zen for SugarCRM (for Sugar 11 and older)

Fanatically Zen 2.9.12 - 10/24/2022 (For Sugar 11 and older)

• Amended logging levels from fatal to debug for certain use cases when certain features aren't in use.

Fanatically Zen 2.9.11 - 9/9/2022

• Sugar 12 / PHP 8 compatibility fixes that would prevent installation or cause run-time errors.

Fanatically Zen 2.9.10 - 7/20/2022

• Resolved issue where the option to add dashlet didn't appear as expected.

Fanatically Zen 2.9.9 - 7/6/2022

• Added compatibility with PHP 8.

Fanatically Zen 2.9.8 - 5/4/2022

• Compatibility with Sugar 12.

Fanatically Zen 2.9.7 - 3/3/2022

• Fixed issue where common email domains (ex. gmail.com, yahoo.com) cause extremely long load times when using Fanatically Zen app in Zendesk.
• Added support for Zendesk Webhooks. Recently Zendesk stopped using targets and replaced them with webhooks. If you already have Fanatically Zen installed, you do not need to update. Zendesk automatically converted your targets to Webhooks.

Fanatically Zen 2.9.6 

• Compatibility with Sugar 11.

Fanatically Zen 2.9.5 - 12/14/2021

• Updated in-app email address to contact support

Fanatically Zen 2.9.4 - 12/14/2021

• Changes for Sugar 11 support

Fanatically Zen 2.9.1 - 6/15/2021

• Resolved dashlet pagination issue where clicking the arrow to view tickets beyond page 1 skipped tickets.

Fanatically Zen 2.9.0 - 5/12/2021

• Added support for Sugar 11

Fanatically Zen 2.8.7 - 10/14/2020

• Fixed bug introduced in version 2.8.6. This bug affected only those on Ultimate edition who have conditional ticket import settings installed.

Fanatically Zen 2.8.6 - 8/18/2020

• Added support for Sugar 10.1.

Fanatically Zen 2.8.5 - 6/22/2020

• Add links to support articles and improved support copy.

Fanatically Zen 2.8.4 - 6/10/2020

• Add support for latest Sugar version 10. 

Fanatically Zen 2.8.3 - 5/26/2020

• Add override setting if you do not want tickets to show in the Sugar Zendesk Ticket dashlet if an email address is not present on the record.

Fanatically Zen 2.8.2 - 5/7/2020

• Allow Zendesk to Sugar sync condition sets be stopped if a prior condition set was satisfied

Fanatically Zen 2.8.1 - 3/27/2020

• Added support for SugarIdentity (IDM) - if you are unable to connect Zendesk/Sugar in the setup steps, please try this version. 
• Improved handling of authentication.

Fanatically Zen 2.8.0 - 3/13/2020

• Added support for Sugar 10.0.

Fanatically Zen 2.7.9 - 2/26/2020

• In Ultimate edition, turn off Sugar Contact to Zendesk User syncing by default. To enable syncing, go to Admin > Schedulers > FanaticalZendesk and set the status to Active.
• Added support for Sugar 9.3.

Fanatically Zen 2.7.8 - 11/20/2019

• Fixed PHP warning in Setting.php on line 354. 

Fanatically Zen 2.7.7 - 10/17/2019

• Added support for constants in Zendesk Ticket Dashlet config for basic fields. This provides the ability to display tickets in the dashlet that match a specific/constant custom ticket field value.

Fanatically Zen 2.7.6 - 10/8/2019

• Add ability to disable Zendesk Ticket Dashlet Ticket Detail view. This can be useful for Professional and Ultimate customers when you only want Sugar users to see basic Zendesk
• Ticket details and not the full comment/internal note history.

Fanatically Zen 2.7.5 - 10/5/2019

• Added support for SugarCRM 9.2
• Added ability to view the Ticket Dashlet on custom Sugar Modules

Fanatically Zen 2.7.4 - 9/18/2019

• Removed PHP Warning from Setting.php on line 333

Fanatically Zen 2.7.3 - 8/15/2019

• Added support for Sugar 9.1

Fanatically Zen 2.7.2 - 5/21/2019

• Added support for IDM servers
• SuiteCRM/Sugar 6: Fix issue where authentication is unable to renew from Zendesk app
• SuiteCRM/Sugar 6: Fix php error where get_custom_file_if_exists method did not exist

Fanatically Zen 2.7.1 - 5/6/2019

• Added support for syncing a zendesk array field to a Sugar field.

Fanatically Zen 2.7.0 - 4/28/2019

• Added support for Sugar 9.0.

Fanatically Zen 2.6.5 - 3/12/2019

• Minor Bug fixes

Fanatically Zen 2.6.4 - 2/27/2019

• Changed default Zendesk to CRM sync behavior. If a Zendesk Ticket Requester does not have an email address, they will not be synced to CRM. This helps prevent duplicate Contact records in CRM for Zendesk users that take phone calls in Zendesk and create tickets from those calls. Many times in this scenario the Zendesk Ticket Requester may only have a phone number and no name or email address, so it is not useful for them to be added to CRM at that time. This behavior will be in effect to anyone on version 2.6.4 and above, unless you have previously customized configuration settings. 

Fanatically Zen 2.6.3 - 2/6/2019

• Support for Sugar 8.3 added

Fanatically Zen 2.6.2 - 1/29/2019

• Fixed issue where all Zendesk Tickets would show in the CRM dashlet for a Contact without an email address
• Fixed issue where CRM data with not show up in Zendesk Chat

Fanatically Zen 2.6.1 - 1/24/2019

• Added new condition type in Conditions framework to check if a value is "NotEquals". This can be used to detect if a Zendesk ticket value doesn't not equal a certain value (such as the "empty" value). Example use case, only import takes where a custom specific Zendesk custom ticket field is not empty.

Major Release Fanatically Zen 2.6.0 - 1/7/2019

• [New Feature] Link CRM with Multiple Zendesk Instances. It's not uncommon for a company to have multiple Zendesk instances, but only one CRM instance. With this new feature you can now be in CRM and see tickets across multiple Zendesk instances, and each Zendesk instance can view data with CRM. All views can be customized based on the Zendesk instance that is being used.

Fanatically Zen 2.5.2 - 10/16/2018

• Added new condition type in Conditions framework to check if a record exists or does not exist based on the Search framework. An example use case: If this Zendesk user already exists as a Lead record, create a Contact instead. Or another way, if a Sugar Contact does not exist for the Zendesk User, create a Sugar Lead.
• Added global preprocessors. This allows the Zendesk to Sugar syncing to manipulate the incoming Zendesk data before the Conditional framework is run.

Fanatically Zen 2.5.1 - 9/24/2018

• Added support for Sugar 8.2
• Added more Search capabilities when the Zendesk app is searching for Sugar data for display.
• Internal Field mapping sync type added. When syncing a Zendesk dropdown field to a Sugar dropdown field, instead of the data having to match exactly in both systems, there is a new field type we can use that has a middle-man mapping so the original dropdowns do not have to change on either side.

Fanatically Zen 2.5.0 - 9/4/2018

• Fix issue causing some Sugar users to not be able to see the Zendesk ticket dashlet in Sugar.
• Added new "Conditional" framework. Allows Zendesk tickets, users and organizations to be synced to Sugar only if certain conditions are true.
• Added support for Sugar datetime/datetimecombo fields types when syncing Zendesk date fields to Sugar.
• Removed dropdown options that were automatically added which conflicted with existing dropdown values.

Fanatically Zen 2.4.2 - 8/21/2018

• Added support for custom site_url value to be used. This can be useful for those hosting their CRM behind a firewall or VPN.

Fanatically Zen 2.4.1 - 8/3/2018

• Support added for Sugar 8.1
• Added ability to view tickets in Sugar based on a field that contains ticket IDs
• Added ability to append to a field in the Zendesk to Sugar ticket sync

Fanatically Zen 2.4.0 - 7/6/2018

• The Zendesk Ticket dashlet in Sugar is driven by a configuration
• This allows us to easily customize how and which tickets are displayed here

Fanatically Zen 2.3.0 - 5/9/2018

• Support added for Sugar 8
• Now displays dropdown and multiselect values, not database keys when viewing from the Zendesk app
• Contacts source field is now set to "Zendesk" in Sugar when imported from Zendesk
• Added more options for Zendesk to Sugar syncing
• Removed unnecessary javascript console logs

Fanatically Zen 2.2.2 - 2/27/2018

• Support added for Assigned, Created and Modified user fields for Zendesk Ticket to Sugar syncing
• Fix issue where Zendesk Targets would not be created upon install, and tickets would not import to Sugar.
• Increase timeout limits on requests to Intercom for better performance on systems with slower connections.
• Domain search now includes the ticket requester's email address
• Show street part of address field by default

Fanatically Zen 2.2.1 - 2/7/2018

• Fixed ticket ordering issue when viewing Zendesk Tickets in Sugar using the Fanatical Zendesk Dashlet

Major Release Fanatically Zen 2.2.0 - 1/25/2018

• [New Feature] Sync Zendesk Tickets, Users and Organizations to SugarCRM when Zendesk Tickets are created or update. This is helpful for those who want this data to live inside of SugarCRM as well as Zendesk. This can be useful when using SugarCRM workflows or other internal business processes. The process is very flexible and configurable. You can sync Zendesk Tickets, Users and Organizations to any modules and fields (including custom modules and custom fields). This feature is included in the Professional and Ultimate editions of the integration.
• [New Feature] Full support for Zendesk Chat (formerly Zopim). This enables you to view relevant information from SugarCRM directly within the chat window when actively chatting with a customer. The Zendesk to Sugar syncing feature also works with Zendesk Chat.

Fanatically Zen 2.1.5 - 12/5/2017

• Added support for Sugar instances running on PHP 7.
• When viewing Sugar data in Zendesk, Ticket views and Contact views are able to pull data based on the related organization name and associated domains.
• When viewing Sugar data in Zendesk, added ability to hide fields that have no value for easier reading.
• Support added for customers who need to view data in Zendesk by a custom Sugar search. Custom Sugar search can now utilize custom ticket fields.

Fanatically Zen 2.1.4 - 11/8/2017

• Fixed bug preventing our Zendesk Chat app from pulling data from Sugar into the app
• [New Ultimate Feature] Ability to sync only Sugar Contacts that are on a specific team

Fanatically Zen 2.1.3 - 10/27/2017

• Support added for Sugar 7.10

Fanatically Zen 2.1.2 - 10/23/2017

• Fixed issue where links from Zendesk app back to Sugar do not work. Zendesk has a known bug that filters out certain data. This is causing the links in our app from working properly. A workaround has been put in place to allow the links to continue to work until Zendesk corrects the root cause.

Major Release Fanatically Zen 2.1.1 - 9/22/2017

• [New Feature] Ultimate Edition - A new Ultimate edition has been added to the integration. The Ultimate edition includes syncing capabilities. Sugar Contacts will be synced to Zendesk when they are created or updated in Sugar. If you are a current customer of the Basic or Professional edition, you can try the Ultimate edition for free. Please contact us at [e-mail]. If you are not currently using our integration, you can start a 30-day free trial by click the "Try it now" green button in the top right corner.
• New setting available to hide the dashlets on the Sugar side for Sugar 6 and SuiteCRM

Fanatically Zen 2.0.8 - 8/4/2017

• Can now sort and limit number of related records displayed in the Zendesk app

Fanatically Zen 2.0.7 - 8/2/2017

• [New Feature] Support for Zendesk Chat integration. You can now install our integration inside of Zendesk Chat. Those who are using Zendesk Chat (formerly Zopim) will be able to see related CRM data right with the chat conversation.
• Fixed issue that collided with other Sugar customizations that used requirejs.

Fanatically Zen 2.0.6 - 7/18/2017

• Better support for customers who use the Accounts module as the primary contact module on the Sugar side

Fanatically Zen 2.0.5 - 7/12/2017

• Fixed license issue where version number was not being retrieved properly. Not a required update.

Fanatically Zen 2.0.4 - 6/28/2017

• Improved look for the Sugar Dashlet. The ticket list view shows more relevant information and is easier to read.
• For Professional Edition customers, you can now view the entire Zendesk ticket within the Sugar Dashlet. In the Sugar Dashlet, if you click on the ticket subject it will show you the full ticket with all public and private comments within the dashlet.
• Fixed bug for SuiteCRM users on initial install the Zendesk app was not always being installed properly.

Fanatically Zen 2.0.3 - 5/26/2017

• There were no functional changes in this version. Only the version number changed.

Fanatically Zen 2.0.2 - 5/25/2017

• Improved support for Sugar URL field types when viewed in Zendesk. The label is now clickable and the full URL does not have to be displayed, saving a lot of screen real-estate.
• Fixed bug when viewing a Zendesk Organization. Related Sugar Accounts would not always populate. This release improves the automatic lookup capabilities in this view.

Fanatically Zen 2.0.2 - 5/25/2017

• Improved support for Sugar URL field types when viewed in Zendesk. The label is now clickable and the full URL does not have to be displayed, saving a lot of screen real-estate.
• Fixed bug when viewing a Zendesk Organization. Related Sugar Accounts would not always populate. This release improves the automatic lookup capabilities in this view.

Fanatically Zen 2.0.1 - 3/22/2017

• Those with a brand new install of the integration OR if you uninstalled/disabled the module before upgrading to the new package, you probably received php errors. This version corrects that issue.

Major Release Fanatically Zen 2.0.0 - 3/20/2017

• [New Feature] Professional Edition - Added ability to enable/disable which modules from Sugar are visible in Zendesk app [Documentation]
• [New Feature] Professional Edition - Added ability to enable/disable which fields from Sugar are visible in Zendesk app [Documentation]
• Many minor bug fixes
• Updated most of the underlying code to be more flexible going forward. Less updates should to Sugar will be required when there are updates to the Zendesk app.

Fanatically Zen 1.0.7 - 2/24/2017

• In Sugar 7.8, fixed a dashlet render view error.

Fanatically Zen 1.0.6 - 2/4/2017

• Compatibility correction for Sugar 7.8.

Fanatically Zen 1.0.5 - 1/5/2017

• Turned down some noisy logging. Only important messages now show in the Sugar logs.

Fanatically Zen 1.0.4 - 10/19/2016

• Changed function call that caused issues if the old Zendesk integration was still installed in Sugar.

Fanatically Zen 1.0.3 - 7/27/2016

• Added support for Sugar instances that have paths in their site_url. Sugar instances with a path such as https://subdomain.website.com/path/to/crm will now work.

Fanatically Zen 1.0.2 - 6/28/2016

• No functional change, only version change.

Fanatically Zen 1.0.1 - 6/10/2016

• Update app to use the new app_id provide by Zendesk for their Marketplace

Major Release Fanatically Zen 1.0.0 - 6/3/2016

Supports Pro/Corp/Ent editions of Sugar 7 and above

• Brand new Zendesk module for Sugar that will show Zendesk data within Sugar using a Dashlet
• Brand new Zendesk app for Zendesk that will show you Sugar data within Zendesk.
• This is only the beginning! :)