Update Fanatically Zen to Latest Version

Running the latest version of Fanatically Zen ensures you have a more seamless experience.  If you're not sure if you have the most recent version, view our Release Notes and Version History to determine if you need to upgrade.

Step 1: Download the Latest Version

Navigate to the orders page and download the latest package based on your CRM (Sugar 9, Sugar 8, Sugar 7, Sugar 6, or SuiteCRM).  Note: Ensure your package is not unzipped by the browser.  You will need the entire .zip file.

• SugarOutfitters: https://www.sugaroutfitters.com/orders
• SuiteCRM Store: https://store.suitecrm.com/orders

Step 2: Upload Into CRM

1. Navigate to your CRM and log in as an admin user.
2. Click your profile picture in the top right and select to Admin
3. Navigate to Module Loader
4. Upload the zip package (Note: Do NOT uninstall the current version of Fanatically Zen.)
5. Click install, agree to the terms, and continue. It may take 3-5 minutes to install.
6. You should now be redirected to Fanatically Zen's Welcome Screen.  All of your previous settings will be maintained, and you can continue to use Fanatically Zen normally.

Step 3: Connect CRM and Zendesk

1. Within your CRM, navigate to Admin.
2. Click Zendesk Configuration (towards the bottom of the page.)
3. Navigate to Step 3 of the configuration to ensure your credentials are accurate.
4. Navigate to Step 4 and ensure your Zendesk domain appears accurately.
5. Click the large Zendesk icon that says Click Here to Connect (Note: you may already see a green message indicating you are already connected.  Click the button to connect again even if this message appears.)
6. The page should redirect back to your CRM.  Navigate to Zendesk (or refresh the Zendesk ticket you're on) to see if the app now loads CRM data as desired.