We offer three levels of plans. To purchase and view more information, click here. Each level determines the features available to you. View the chart below to see the features for each plan level and read below to view a short description of each feature. When you're ready to upgrade, please let us know!
Sync Contacts from Sugar to Zendesk (Ultimate) - Automatically sync all CRM Contacts to Zendesk. As customers reach out to you in Zendesk, their Sugar Contact will already exist in Zendesk as your Zendesk agents interact with them. This feature also allows you to easily create end-user Zendesk accounts for your customers so that they can login and use your Zendesk web portal.
Sync Zendesk Ticket, User, Orgs to Sugar (Professional and above) - Using this feature enables data to sync from Zendesk to your CRM. This feature allows you to create leads from Zendesk or set up custom workflows within the CRM based on ticket updates. This feature also enables Zendesk tickets to create matching CRM Cases. Any Zendesk Ticket, Requester and Organization field can be synced to any CRM module and field.
Control what displays in Zendesk (Professional and above) - Data that appears in the Zendesk app can be customized to ensure Zendesk agents have just the information they need. This feature enables you to pull fields and modules that don't appear in the default view. More information about this feature can be found here. All modules and fields, including custom modules and fields are supported.
View All Ticket Comments in Sugar (Professional and above) - See Zendesk ticket comments directly in the CRM without having to toggle tabs or windows. This feature is particularly helpful if CRM users do not also have a Zendesk account.
Supports custom modules (Professional and above) - Would you like to show data in Zendesk based on a custom module? This feature allows any custom modules to be displayed in Zendesk.
Supports custom fields (Professional and above) - Custom fields from any module can be displayed in Zendesk using this feature.
Free 30-day Trial (All plans) - Try Fanatically Zen risk free by using a 30-day free trial.
View Zendesk Tickets In Sugar (All plans) - Display Zendesk tickets along with ticket status in your CRM, enabling CRM users to have more information about how frequently and why accounts are reaching out to support. Ensure CRM users aren't caught off guard if a customer has an outstanding issue.
View Sugar Data in Zendesk (All plans) - Display CRM data from the Contact, Lead, Account, and Opportunity level. Support agents by giving them added information and context in the midst of an email, call, or chat.
Sugar On Demand and Self Hosted (All plans) - Plans work efficiently with On Demand and Self Hosted environments.
Outstanding support (All plans) - Our support never leaves you on your own. Feel free to reach out by email or schedule a meeting at any time!
Unlimited users (All plans) - Only 1 Fanatically Zen subscription needed for all your users. Whether you have 2 agents or 200 in your Zendesk instance, your subscription will work for them all. (If you have more than 1 Zendesk instance, we support that too. Find more information here.)