Fanatically Zen Installation Issues

While installation issues are uncommon with Fanatically Zen, they can occasionally occur as a result of a few things which are noted below:

File Permission Settings

The most common error we find is the result of File Permission Settings on the server. This can cause different issues not limited to: 

• Failed Installation
• Integration features not working properly
• Unable to load Fanatically Zen pages
• Errors on Scheduler run
• LogicHooks not running

Sugar has recommended permissions that need to be set in order for Module Loader to be able to put files where they need to go and have proper access to them. Without knowing more about your server setup, here are some helpful links that we need to check and see if that is what is going on: 

SugarCRM

Required File Permission Settings
Default File Permissions and Ownership

SuiteCRM

Downloading & Installing Recommendations

Elasticsearch Index Failure

Another common installation error involves Elasticsearch indexing failure, where the installation sticks at 80%. To resolve this, you can reindex your full-text search by following the steps below:

1. From within CRM Admin, click Search (under System heading).
2. Click Schedule System Index.
3. Select the option to delete the existing index and then click Index.  More information on scheduling this can be found here.

Wait 20-30 minutes to allow time for the scheduler to complete and attempt your installation again.  

Still having issues getting Fanatically Zen installed? Submit a request up top, or shoot us an email to [e-mail]