SugarChimp will ensure that all of your data stays up-to-date as changes are made to your target lists and the contacts, targets, and leads on those lists, but there are some cases when you may want to force a re-sync of the data. (Note: this should rarely need to be done, but it is a very simple process when required.)
How to Re-Sync a List
- From within Sugar Admin, scroll to the SugarChimp section and click Health Status.
- Scroll to the bottom of the page where your synced lists appear. For the list you want to sync, use the drop-down to select the direction of the sync you'd like you complete.
- Click Queue Re-Sync.
Sync Sugar Data to Mailchimp - Use this option if you want to re-sync your data from Sugar or SuiteCRM to Mailchimp. This is the most common re-sync type. Use this option if you changed your SugarChimp Field Mapping settings.
Sync Mailchimp Data to Sugar - Use this option if you want to re-sync your data from Mailchimp to Sugar or SuiteCRM. Use this sync if you:
Note: With a Mailchimp to CRM re-sync, it's worth noting that when Mailchimp syncs to your CRM it is possible to overwrite CRM data with blank Mailchimp data if Mailchimp does not have the most up to date information. For that reason, it might be worth updating non-essential Field Mapping fields to Do Not Sync to prevent this.
After choosing an option and queueing the re-sync, you can refresh the Health Status page to see that the Pending to Mailchimp and Pending from Mailchimp numbers have changed.
After waiting 10-15 minutes (enough time for the Sugar Scheduler to run and start processing the SugarChimp Queue), you should see those numbers go down and eventually reach 0. Congratulations! The re-sync has been completed.