My Prechecks Failed

During Step 1 of the setup process, SugarChimp will check your system for compatibility. There are four essentials that SugarChimp checks to ensure proper functionality. They are:

• You are running PHP 5.3 or greater
• cURL is enabled
• MailChimp can communicate with your Sugar instance
• Your Sugar Scheduler is active and running
  
  If SugarChimp finds any irregularities with the above, it will alert the user with a red X, and a brief explanation. Below are different ways to resolve your issues, based on what is going wrong. NOTE: If you have a Sugar consultant or developer who has setup Sugar for you, they will need to be alerted of any errors found during the Prechecks process.

Box 1: Everything is Working!	Box 2: One or more Requirements are not met!	Box 3: Recheck Failed!
Next: Press to go to Step 2!	Follow the Onscreen Guides and Links to help fix the errors. After the errors have been addressed, try the ‘ReCheck’ button to see if everything is functioning properly.	Recheck: You can check your system as many times as you need! Support: Email support at [e-mail] if you are unable to get your system working. Next: If you choose to continue, SugarChimp will not work as intended. It is always recommended to come back and ensure SugarChimp is completely compatible before using the integration.

PHP is outdated

SugarChimp requires php 5.3 or greater to run correctly. The upgrade process will vary depending on your setup process. 

cURL is not enabled

cURL is a PHP extension that allows you to connect to different servers. SugarChimp uses cURL to communicate with Mailchimp. Your cURL Extension is currently not enabled. 

Network Problems

There is a problem with your network. SugarChimp is either unable to reach Mailchimp or receive communication from them. This is likely due to one of two issues:

• Firewall
• Network is inaccessible to the public. 
  
  SugarChimp can still operate within a private network. See more options here.

Scheduler never ran

The Scheduler is a tool that comes with SuiteCRM and allows you to run recurring processes on a specific schedule. Many parts of SuiteCRM use this tool to function properly, including SugarChimp. If you received this error, then none of your SuiteCRM schedulers are currently running. If you are working with a SuiteCRM consultant/developer, they will know how to set this up. Please alert them that your schedulers are not running within SuiteCRM.

NOTE: The following is only for the techies or bravest of small teams!

If you are self-hosted and would like to set up your Scheduler on your own, you will need to familiarize yourself with Cron jobs and your crontab file. Depending on your server and SuiteCRM setup, there could be multiple ways that the Cron job needs to be setup. SuiteCRM recommends adding this line to your crontab:

For more information on cron jobs, you can go here:

• Introduction to Cron Jobs
• Troubleshooting Cron and Schedulers