- You are running PHP 5.3 or greater
- cURL is enabled
- MailChimp can communicate with your Sugar instance
- Your Sugar Scheduler is active and running
If SugarChimp finds any irregularities with the above, it will alert the user with a red X, and a brief explanation. Below are different ways to resolve your issues, based on what is going wrong.
PHP is outdated
SugarChimp requires php 5.3 or greater to run correctly. The upgrade process will vary depending on your setup process.
Contact mailchimp@fanaticallabs.com for more details.
cURL is not enabled
cURL is a PHP extension that allows you to connect to different servers. SugarChimp uses cURL to communicate with Mailchimp. Your cURL Extension is currently not enabled.
Contact mailchimp@fanaticallabs.com for more details.
Network Problems
There is a problem with your network. SugarChimp is either unable to reach Mailchimp or receive communication from them. This is likely due to one of two issues:
- Firewall
- Network is inaccessible to the public.
SugarChimp can still operate within a private network. Email mailchimp@fanaticallabs.com to get more details about your options to stay private.
Scheduler never ran
The Scheduler is a tool that comes with SuiteCRM and allows you to run recurring processes on a specific schedule. Many parts of SuiteCRM use this tool to function properly, including SugarChimp. If you received this error, then none of your SuiteCRM schedulers are currently running. If you are working with a SuiteCRM consultant/developer, they will know how to set this up. Please alert them that your schedulers are not running within SuiteCRM.
If you are self-hosted and would like to set up your Scheduler on your own, you will need to familiarize yourself with Cron jobs and your crontab file. Depending on your server and SuiteCRM setup, there could be multiple ways that the Cron job needs to be setup. SuiteCRM recommends adding this line to your crontab:
For more information on cron jobs, you can go here: