- You are running PHP 5.3 or greater
- cURL is enabled
- MailChimp can communicate with your Sugar instance
- Your Sugar Scheduler is active and running
If SugarChimp finds any irregularities with the above, it will alert the user with a red X, and a brief explanation. Below are different ways to resolve your issues, based on what is going wrong. NOTE: If you have a Sugar consultant or developer who has setup Sugar for you, they will need to be alerted of any errors found during the Prechecks process.
Box 1:Everything is Working!
Box 2:One or more Requirements are not met!
Box 3:Recheck Failed!
|Next: Press to go to Step 2!||
PHP is outdated
cURL is not enabled
There is a problem with your network. SugarChimp is either unable to reach Mailchimp or receive communication from them. This is likely due to one of two issues:
- Network is inaccessible to the public.
SugarChimp can still operate within a private network. See more options here.
Scheduler never ran
The Scheduler is a tool that comes with SuiteCRM and allows you to run recurring processes on a specific schedule. Many parts of SuiteCRM use this tool to function properly, including SugarChimp. If you received this error, then none of your SuiteCRM schedulers are currently running. If you are working with a SuiteCRM consultant/developer, they will know how to set this up. Please alert them that your schedulers are not running within SuiteCRM.
If you are self-hosted and would like to set up your Scheduler on your own, you will need to familiarize yourself with Cron jobs and your crontab file. Depending on your server and SuiteCRM setup, there could be multiple ways that the Cron job needs to be setup. SuiteCRM recommends adding this line to your crontab:
For more information on cron jobs, you can go here: